1. BHG Singapore accepts returns, exchange or refunds within 30 days of delivery, subject to BHG Singapore’s prevailing return policy.
2. Exchanged or returned Products must be in the original condition as when it was delivered, and must include its original vendor packaging, price tag(s), and Order Confirmation and/or invoice. BHG Singapore reserves the right to reject any exchange or return that does not fulfil any of the above policy or for any other reason whatsoever..
3. Merchandise must be un-used, unaltered and be in a re-saleable condition.
4. Goods can be exchanged for a similar item or different item.
5. Refund of purchase made instore will be in the form of store credit.
6. For hygiene reasons, the following categories are non-exchangeable and refundable.
7. Lingerie and Undergarments
8. Cosmetics
9. Beddings
10. Food and Hampers
11. BHG Singapore reserves the right to reject any exchange or return that does not fulfil any of the above policy or for any other reason whatsoever.
12. Where a Product is defective, not of satisfactory quality or fitness for purpose, you may return the Product for an exchange or a refund of the amount paid for the Product without interest at the absolute discretion of BHG Singapore, subject to the applicable law.
13. Products must be returned with any free gift(s) and/or gift card(s) received with respect to the returned Product.
14. All returns, exchange or refunds must be made only at the Customer Service Counter, at BHG stores. We do not accept returns through mail.
15. BHG Singapore will not bear any charges incurred by customers during the process of return, exchange or refund of merchandise.

All refunds will be credited without interest into the same credit card that was used for the Online Order. If you obtain refund for any Products for which rebates or membership points have been credited, corresponding number of rebates/points for the Products returned will be deducted from your account.

In the event that the rebate/points amount in your account is insufficient to deduct the rebates, corresponding amount will be deducted from the refund amount of the Products. Please note that it takes approximately 21 days for a credit return to your card to be effective for Online Order. 

Please contact BHG Singapore at feedback@bhgsingapore.com.sg or the customer hotline +65 6223 2222 if you have any queries about returns or exchanges. We will be happy to attend to you.

You can sign up for an online account here.

If you have forgotten your password, click on Forgot your password here. Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

1. Select an item from our website
2. Choose your preferred options
3. Then select 'Add To Cart'.
4. When you have finished shopping, click on the [Shopping Cart] at the top of the page and review your item details.
5. When you are ready to complete your order, click the [Go to Cart] button and you will be taken to the checkout page to make payment.

You will have a choice of proceeding through the checkout as a registered user or as a guest user. As a registered user, you are able store multiple delivery addresses and access your order history.

Your order is final once payment has been processed. Therefore, it is important to check that your order and details are accurate before payment.

BHG accepts a variety of payment methods, including major credit and debit cards like Visa, MasterCard, American Express, Alipay, JCB, and UnionPay. Furthermore, BHG also accommodates payment options such as Atome, GrabPay, and ShopBack. When shopping in-store, preferred payment methods include NETS, Cash and CapitaStar vouchers.

No. Unfortunately, this mode of payment is currently unavailable.

1. Pop Up Blocker - Please ensure that the settings for POP-UP BLOCKER for browser are set to OFF. Otherwise, the relevant transaction pages from the banks or payment vendors cannot be displayed and your transaction will not be processed.
2. Card Details Entered Incorrectly
3. Please try again and enter your details exactly as they appear on your card
4. Session Time Out - Please refresh the page and try again. Do note that the payment will not go through and no amount will be deducted.   

         If the problem still occurs, please reach us at 67041271

Simply sign up as a Be-Informed member on our website and it comes with no sign-up cost.

Be-Informed member, accumulate your purchases to minimum $200 nett spend excl. GST in a single day, or simply purchase our Upgrade Offer at only $20 to become a Be-Rewarded member. 

Be-Rewarded member, accumulate your purchases to minimum $3,000 nett spend excl. GST within 12 months, or simply purchase our Upgrade Offer at only $50 to become a Be-Wowed member.

Terms & conditions apply. Please check out the details on our Membership page.

Please click HERE  for more information

Yes. Points will be awarded upon successful order fulfilment.

If you have forgotten your password, click on Forgot your password here. Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

Points will be awarded for eligible purchases made with Be-Rewarded and Be-Wowed Membership. The points will then be converted into 3% cash rebates (BHG$). The rebates will be reflected on the receipts. Sale of gift vouchers, membership upgrade offers, extended warranty & instant replacement services, delivery/alteration service, postage, workshops/master classes, Beauty Curates, BHG plastic bags and purchases at The Marmalade Pantry Petite are not entitled to points issuance. 

1. Be-Informed Membership

BHG Membership is a lifetime membership.

Be-Informed membership does not earn any points and membership will not expire.

2. Be-Rewarded Membership

Your membership and points earned will be valid for 12 calendar months. You must at least accumulate a minimum of $200 before the expiry date to maintain the membership. Otherwise, your membership will be changed to Be-Informed membership.

For the unredeemed points, it will be forfeited upon the 12-month expiry.

3. Be-Wowed Membership

Your membership and points earned will be valid for 12 calendar months. You must at least accumulate a minimum of $3,000 of purchases before the expiry date to maintain the membership. Otherwise, your membership will be changed to Be-Rewarded membership.

For the unredeemed points, it will be forfeited upon the 12-month expiry.

Spend $255 (Excluding GST)

BHG$ can be used to offset your next purchase for in-store or online purchases. The points and BHG$ are not applicable for sale of Chanel Cosmetics & Fragrances, Jo Malone London, Facial Services, Dyson, gift vouchers, membership upgrade offers, extended warranty & instant replacement services, delivery/alteration service, postage, workshops/masterclasses, Beauty Curates, BHG plastic bags, and purchases at The Marmalade Pantry Petite.

BHG$ earned on the transaction will be deducted from your account accordingly. In the event that the BHG$ have been redeemed and you have insufficient BHG$ for deduction, the shortfall will be deducted from the purchase price to be refunded to you for the returned items.

No. Both membership and points are not transferable to others. 

Points and cash rebates history can be tracked in a Member's account. Login HERE

Please refer to here for the full delivery & returns info.

A confirmation email with the order tracking number will be sent to your registered email address once items are picked up for delivery.

Alternatively, you may contact Csdecom@bhgsingapore.com.sg or the customer service hotline 67041271.

You can place order for click & collect from 10am to 6pm daily.

Orders after 6pm will be available for collection the next day.

The order will be ready in approximately 4 hours from time of order.

An email will be sent to you to inform you when your order is ready to be collected.

Click & Collect location will be at BHG Bugis Customer Service Counter at Level 3.